Gjejnuse24

Delete account

How to delete your Gjejnuse24 account — in the app, or without the app by sending us a request.

Subscriptions you bought on Android end automatically when your account is deleted. Please cancel subscriptions bought on iPhone (Apple) yourself beforehand under Settings → your name → Subscriptions — otherwise Apple will keep renewing them.

In the app

  1. Open Gjejnuse24 and tap Profile.
  2. Tap Settings.
  3. Tap Delete account and confirm with the word DELETE.

Without the app

No longer have the app? Send us a request with the email address of your Gjejnuse24 account. We delete your account within 30 days and confirm it by email.

Or email us from your account’s email address at info@gjejnuse24.com

What is deleted

What we keep — and for how long

From our privacy policy:

  • Account, profile, photos, matches and messages: for as long as your account exists. If you delete your account, this data is deleted immediately from the live system.
  • Backup copies: are continuously overwritten; deleted data disappears from them after 30 days at the latest.
  • Verification selfie: until the moderation team's decision, for a maximum of 30 days.
  • Direct messages without a reply: are deleted after 72 hours.
  • Messages that you delete “for everyone”: immediately.
  • Reports and moderation decisions: up to 12 months after the case is closed, as evidence and to protect against repeated misuse.
  • Contact enquiries: for as long as necessary to handle them, for a maximum of 2 years.
  • Purchase records: for as long as statutory retention obligations require, in Switzerland 10 years — even after the account has been deleted.
  • Technical logs: only for as long as necessary for operation and security.

Data is retained for longer only if the law requires it.